Frequently Asked Questions
Everything you need to know about our premium cashmere and luxury services.
What makes NAKEDCASHMERE different from other brands?
We source the finest 100% premium cashmere directly from Inner Mongolia. By operating as a direct-to-consumer brand, we eliminate the traditional retail markup, offering you luxury quality at a fraction of the price.
How should I care for my cashmere garments?
To maintain the softness and shape of your pieces, we recommend hand washing in cold water with a specialized cashmere shampoo or dry cleaning. Always lay flat to dry and never hang your cashmere to avoid stretching.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Returns are easy to process through our online portal, and we provide prepaid shipping labels for your convenience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying purchases.